Refund policy

Last updated: 27 July 2026

Aroma Port (Dmitry Shcherbak, Sole Trader, NIF 325286485) values your satisfaction. This policy describes the conditions for returns and refunds under Decree-Law No. 24/2014 of 14 February.

Right of withdrawal (14 days)

As a consumer, you have the right to withdraw from the purchase contract within 14 calendar days from the date you receive your order, without having to give any reason.

Food products — specific conditions

We sell coffee and capsules, which are sealed food products. Under Article 17 of Decree-Law No. 24/2014, the right of withdrawal does not apply to sealed goods which, for hygiene or health protection reasons, cannot be returned after they have been opened.

We therefore only accept returns of closed, sealed and unopened products in their intact original packaging. Products that have been opened or whose seal has been broken cannot be returned or refunded.

How to return a product

Contact us at geral@aromaport.pt within the 14-day period, stating your order number.
We will send you the return instructions.
The customer is responsible for return shipping costs, except where there has been an error on our part or the product is defective.

Refunds

Once we have received and checked the returned product, we will issue a refund within 14 days using the same payment method used for the purchase.

Damaged, defective or incorrect products

If you receive a damaged or defective product, or a product different from the one you ordered, contact us within 48 hours at geral@aromaport.pt with photographs. In these cases, we cover all costs and provide a replacement or a full refund.